This privacy notice provides you with details of how data is collected and processed through your use of this website and its services.

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Urban Wellness is the data controller and is responsible for your personal data (also referred to as “We” or “Us” or “Our”).

We care about protecting your data and ensuring it is up to date. Please let us know if at any time your personal information changes by emailing us at info@urbanwellness.co.uk

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Personal data means any information capable of identifying an individual. It does not include anonymised data. By providing us with your data, you guarantee that you are over 16 years of age.

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Urban Wellness is registered with ICO, the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

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Data collection

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Across the www.urbanwellness.co.uk website there are opportunities to supply your details to opt-in to marketing communications. There is no obligation to opt-in.

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When you use www.urbanwellness.co.uk to pay for a service you will be sent a document for you to complete including your personal data.

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To purchase services, you will be asked to provide our third-party payment service providers (Stripe) with details too. We are not responsible for how they process and use your data.

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We may use your data to deliver relevant website content and advertisements to you (including social media adverts or other display advertisements) and to measure or understand the effectiveness of the advertising. We may also use such data to send other marketing communications to you. Our lawful ground for this processing, under GDPR, is legitimate interests which is to grow our business.

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Sensitive Data

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If you book for a private nutrition consultation, we will need to collect sensitive data about you in order to process your agreement and deliver the services to you.

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On submission of the questionnaire prior to the initial consultation, you will be asked to sign a disclaimer and provide personal details that we are required to collect by law. If you do not provide us with that data when requested, we may not be able to perform the contract (deliver services to you). If you don’t provide the requested data, we reserve the right to cancel the services and will notify you on doing so.

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Your personal data for the purpose it was collected for or a reasonably compatible purpose such as stated in the above section (data collected). If your details for required for unrelated, new purpose(s) we will let you know and explain the legal grounds for processing.

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We may process your personal data without your knowledge or consent where this is required or permitted by law.

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Third Parties

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This website may contain hyperlinks to third party websites, plug-ins and applications, including the websites of any partners, advertisers and affiliates.

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These websites operate fully independently from Urban Wellness, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources.

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The appearance of such links on our website is not an endorsement. 

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Should you use any of these websites, such use is at your own risk and we would strongly advise that you review their respective privacy policies.

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Ways in which your data is collected

• You may provide the data directly to us (for example by filling in forms on this site, by sending us an email, by generating a competition or giveaway).

• Certain data may be collected from you as you use this website by using cookies and/or similar technologies.

• Data may be received from third parties such as Google, social media, advertising, search information providers, and providers of technical, payment and delivery services, such as data brokers or aggregators.

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All data collected, through whichever source, will comply with GDPR law.

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Disclosures of your personal data

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We may have to share your personal data with the parties set out below:

• Service providers who provide IT and system administration services (e.g. Stripe our chosen payment system).

• Professional advisers including lawyers, bankers, auditors and insurers.

• Government bodies that require us to report processing activities.

• Third parties to whom we sell, transfer, or merge parts of this business or assets.

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All third parties to whom your data is transferred is required to respect the security and treat your personal data in accordance with the law.

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Data security

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Security measures are in place to prevent your data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. Access to your personal data is only granted to those who have a business need. They will only process your personal data on my instructions, and they must keep it confidential. 

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Data retention and access

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Your personal data will be retained for as long as necessary to fulfil the purposes it was collected for, including satisfying any legal, accounting or reporting requirements, and in accordance with GDPR.

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For tax purposes, the law requires us to keep basic information about our clients (including contact, identity, financial and transaction data) for seven years after they stop being clients. For regulation purposes with BANT, we are required to store data for eight years or eight years after their eighteenth birthday if the client is under eighteen when seeing us in our clinic.

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Under data protection laws, and in relation to your personal data, you have rights to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

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If you wish to exercise any of the rights set out above, please email info@urbanwellness.co.uk

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Marketing communications

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The lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). However, you can still opt out of receiving marketing emails at any time.

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You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message or by emailing info@urbanwellness.co.uk

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If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases.

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Analytics, targeted marketing and cookies

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This website uses third party analytics to evaluate and improve the site for its visitors and clients of Urban Wellness.

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These third-party data analytics service providers collect this information on our behalf in line with their own privacy policies.

 

The data will almost always be anonymised and aggregated before reporting back to us. Information collected is used to serve you with targeted advertising in order to provide you with a more relevant online experience.

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This website uses cookies to differentiate you from other users of the site. This helps us provide you with a good experience when you browse this website and also allows us to refine and improve our services. By continuing to browse the site, you are agreeing to our use of cookies.

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A cookie is simply a small file of letters and numbers that is stored on your browser or the hard drive of your computer – but only if you agree. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, then some parts of this website may become inaccessible or not function properly.

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Changes to this privacy notice

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This privacy policy was last updated on 26th July 2024. Please note that this privacy policy will be updated annually as a minimum.

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Any changes that we make to this policy in the future will be posted on this webpage and, where appropriate, notified to you by email. Please check back frequently to see any updates and changes to this privacy policy.